Making a claim

Legal Information and resource links

These links are for purposes of information only and not necessarily endorsements.

NHS Choices
Information from the National Health Service(NHS) on conditions, treatments

Health and Safety Executive(HSE)
Health and Safety Executive’s job is to prevent people being killed, injured or made ill by work.

The Health and Safety at Work etc. Act 1974 (initialisms: HSWA, HASWA or HASAWA) is an Act of the Parliament of the United Kingdom that as of 2011 defines the fundamental structure and authority for the encouragement, regulation and enforcement of workplace health, safety and welfare within the United Kingdom.

CAPIC is a multi-disciplinary multiagency collaboration of individuals and organisations which support injury prevention initiatives across Wales. CAPIC is supported by the Welsh Assembly Government through Public Health Wales, as a component of Health Challenge Wales.

European Agency for Health and Safety (EU-OSHA)
EU-OSHA is a key player in the Community Strategy for Health and Safety at Work, 2007-2012, the organisation aims are to cut work-related accidents by a quarter across the EU and to reduce occupational illnesses.  In the European Union every year there are 5,580 fatal work-related accidents and millions of people are injured or have their health seriously harmed in the workplace.

The Royal Society for the Prevention of Accidents(RoSPA)
RoSPA are a registered charity and have been active in accident prevention in the UK and around the world for over 90 years.  RoSPA reports that more than 13,500 people die as a result of accidents across the UK each year, with millions of other injuries. Accidents causing loss and suffering to the victims and their loved ones, employers and UK society as a whole. RoSPA promotes safety and the prevention of accidents at work, at leisure, on the road, in the home and through safety education.

Association of British Drivers
The Association of British Drivers is a voluntary and non-profit-making organisation whose aims are to provide active, responsible voice to lobby for the beleaguered British car driver and motorcyclist.

City of London Accident reporting
Web Site for the City of London which is the online reporting system for accidents, personal injury or damage to personal belongings resulting from highway defects within the City of London.

A2BSafely is an educational resource which has been designed by Road safety Scotland, to provide young people with additional support needs a safe place to explore the road environment.

BikeSafe’ is a nationwide police-led motorcyclist casualty reduction initiative that is run by the majority of forces throughout England, Wales, Scotland and Ireland.  Run by Police Forces around the UK who work with the biking world to help to lower the number of motorcycle rider casualties.

Transport London: Children’s Traffic Club
The Road Safety team has recently launched the Children’s Traffic Club in London, and it is totally free to all 3-year-olds in the Capital. The Children’s Traffic Club (CTC) teaches road safety to pre-school children. CTC is based on the principles that children can be best influenced when they are very young and that good habits established early can last a lifetime. Sadly over the last three years, 1,935 children have been killed or seriously injured on London’s roads.

The THNK! web site provides road safety information for road users. The aim is to encourage safer behaviour to reduce the number of people killed and injured on our roads every year.

Tales of the Road
Government Tales of the Road site is for children and parents. The site offers road safety games, quizzes, tips and advice for 6-11 year olds and parents.

A national road safety charity which promotes safe use of roads by addressing the skills and attitudes of road users, enforcement of traffic rules and appropriate punishment and education or road users who break the law.

The Legal Services Commission (LSC)
The Legal Services Commission (LSC) runs the legal aid scheme in England and Wales. The LSC helps more than two million people to deal with their legal problems.  The LSC work in  partnership with solicitors and not-for-profit organisations to provide information, advice and legal representation to people in need. The organisation aims to make sure that people get the information, advice and legal help they need to deal with a wide range of problems.  Their vision is to make sure clients can access the help they need to address their legal problems. The LSC itself is unable to provide legal advice or information, case specific queries must be directed to local offices

Find out about legal aid in your area

The Law Society of England and Wales
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession’s regulators, government and others, to offering training and advice,  the organisation offers help, to protect and promote solicitors across England and Wales.

Ministry of Justice
Ministry of Justice in respect of regulated claims management activities. The Ministry of Justice advises always to check that a claims management business is authorised by the Claims Management Regulator before agreeing to them handling your claim. The Authorised Business Search tells you which businesses are currently authorised and which businesses have had their authorisation suspended or cancelled, and are no longer able to handle claims. Prior to signing a contract for claims management services, to read through the contract carefully. Making sure that there is a cooling off period, in case you change your mind, and look for contract terms that may be unfair.

The Consumer Protection (Distance Selling) Regulations 2000

The Consumer Protection (Distance Selling) Regulations 2000 were brought in on the 31st October 2000 to implement the EC Distance Selling Directive in the UK. The Regulations cover sales made at a distance between businesses and consumers, such as the following:

• Mail order, catalogue shopping
• Internet sales
• Digital TV sales
• Phone
• Fax

Right to Cancel – “Cooling Off Period” – The main part of the Regulations is the right for the customer to change their mind and cancel an order, (and any credit agreement taken out as part of the order). This is known as a “Cooling Off Period”. If you wish to cancel within the 7 working days you must inform the business in writing. For further information visit

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